FAQs

Debit, Credit Card and PayPal.
We aim to send out your purchase in 5-7 business working day. (Mon-Friday)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 5 working days excluding weekends.
We offer free second class shipping in the UK. Internation costs vary and is calculated upon purchase.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Yes you can. Please kindly email us at Info.sainteco@gmail.com. Or message us on our web chat.
Yes you can. Please kindly email us at Info.sainteco@gmail.com. Or message us on our web chat. But please be aware that there are delays due to COVID-19 in regards to shipping through royal mail. But contact us as regardless if you are unsure. We are always happy to help.
If you are not completely satisfied with your order, please kindly email us at Info.sainteco@gmail.com. Or message us on our web chat. We will get on it right away!